- Super User
Shipping methods
For orders over €30 shipping costs are FREE!
Deliveries of ready-made products are carried out by courier in 1-3 working days.
In the event that a product is not available, due to depletion of stocks, the delivery time increases and is determined on a case-by-case basis, while the customer is also informed by phone or e-mail.
The shipping cost is €2.50, with any payment method, for all of Greece (except hard-to-reach areas).
If the customer chooses cash on delivery as a payment method, the cost of this is €2.50.
The cost for shipments to Cyprus is an additional €9 for delivery in 7 working days. If the customer for shipping to Cyprus chooses cash on delivery as a payment method, the cost of this is €2.50. Free shipping costs do not apply to shipments to Cyprus!
You can contact us at the email This email address is being protected from spambots. You need JavaScript enabled to view it. or at the contact numbers 2394061419, 6946450714 for any information you need.
Orders received on Saturday and Sunday are processed on Monday.
It is possible to pick it up from the physical store. Orders for in-store pickup are processed the same or next business day and you will be notified by phone when they are ready. In-store pickup orders do not incur shipping costs. Orders that remain pending for more than 3 days are automatically released.
Return and exchange policy
A. Changes - returns of products before delivery
- The Customer has the right to cancel the order, i.e. to cancel the purchase transaction before receiving the purchased products (right of withdrawal before delivery). In this case, the Customer sends a cancellation statement to concertokids.gr to the email address This email address is being protected from spambots. You need JavaScript enabled to view it..
concertokids.gr will accept the cancellation and refund the price to the customer only if the (purchased) product(s) have not been delivered to the courier for delivery to the Customer. If they have already been given to the courier company, then the cancellation will be considered as a return of the products under the conditions below.
- If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product. In this case, the Customer can send an email to concertokids.gr at the above-mentioned email address, This email address is being protected from spambots. You need JavaScript enabled to view it. and contact by phone the contact numbers 2394061419, 6946450714 requesting the exchange of the product with another product of the choice of. For the exchange of a non-wrong, non-damaged or generally non-defective product, the customer undertakes the return shipping costs (courier, carrier, post or other), which will be at his own risk.
Exchanges will not be accepted for products that were on sale at a discount at the time of purchase.
If the new product has a higher price than the returned product, then the Customer will be notified by phone and/or electronically, by e-mail, to proceed with a new payment procedure (to pay the difference.
If the new product has a lower price than the returned product, then the sole proprietorship under the name "KARAPATSIA CHRISTINA TOU ATHANASIOU" will credit the Customer with the difference according to what is stated below.
B. Changes - returns of products after delivery
- If the Customer is not satisfied with the purchase he has made, he further has the right to return the product he will buy and to request a refund of the price paid as provided by the Greek legislation for the protection of the consumer (right of withdrawal from a completed sale). In this case, the Customer sends via email a message/e-mail to concertokids.gr to the email address noted above This email address is being protected from spambots. You need JavaScript enabled to view it. and communicates by phone on the contact numbers 2394061419, 6946450714, requesting the return of the product against the return of the price paid
For the return of an incorrect, damaged or generally defective product for the purpose of refunding the money, our company undertakes the shipping costs of the return (courier, transport, post or other), which will be done at our own risk.
For the return of a non-wrong, undamaged or generally non-defective product for the purpose of a refund, the customer undertakes the return shipping costs (courier, carrier, post or other), which will be at his own risk.
Any request to exchange or return a product must be sent within 15 full days of receiving the product. Requests to change or return products after the 15-month period are accepted only in the case of defective products in accordance with Greek law, based on the provisions applicable to sales contracts.
Terms and conditions for product exchange or return validity
A) Return or change of the entire product: Both the right to change and the right to return the product (right of withdrawal from the sale) concern the entire purchased product and cannot be exercised on a part of the product only.
B) Status of returned products: The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer's expense. Products must be returned (for a refund or exchange) in their original condition, complete and intact and their original packaging unsealed.
C) Shipping of the products to concertokids.gr: The shipping of the products to be returned or exchanged within Greece is free of charge, in the cases where this is provided for, only through the same courier company with which the product was sent for the first time. In case of sending the product for return or exchange with another courier company, the customer will be charged the shipping costs.
The Customer sends via email a message/e-mail to concertokids.gr to the email address noted above This email address is being protected from spambots. You need JavaScript enabled to view it. and communicates by phone on the contact numbers 2394061419, 6946450714, requesting the return or exchange of the product. The shipping cost of the products to be returned or exchanged is excluded
Greece is the responsibility of the customer.
For any product that is returned or for which an exchange is requested, the Customer must include a copy of the original purchase receipt when shipping it.
Money return
As soon as concertokids.gr receives a request to return or change a product and if the above conditions are met, it will credit the Customer's card with the relevant amount. It usually takes 7 working days to process the request and complete the credit registration. The Customer will be notified once the return/exchange request has been fully processed. In the aforementioned case where concertokids.gr is entitled to compensation for defects of the returned products, it will have the right to offset the relevant amount of the claimed compensation with the price to be refunded.
